Sona102 Privacy Policy – Your Complete Guide to Data Protection

This privacy policy applies to all services, websites, and applications on the sona102 platform. It takes effect the moment you visit our website, create an account, or use any of our services.

Sona102 only collects the data that is necessary. We believe transparency is the foundation of trust, which is why every aspect of this privacy policy is explained in clear, straightforward terms.

This policy has been developed in line with international data protection standards. Our data protection team reviews and updates this policy on a regular basis.

Sona102 collects two types of data — information you provide directly, and information collected automatically through your use of the platform.

We do not collect sensitive information such as religion, political views, or medical data. It is your responsibility to ensure that the information provided during registration remains accurate and up to date.

Sona102 uses your data only for specific, legitimate purposes. Your information is never used for any other purpose without your consent.

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: To verify deposits, withdrawals, and transactions.
• Customer Support: For support tickets, live chat, and complaint resolution.
• Security: For fraud detection, anti-money laundering, and prevention of unauthorized access.
• Legal Consent: To comply with legal obligations and adhere to regulatory authority directives.
• Service Improvement: To improve the platform experience and develop new features.
• Promotional Communications: To notify you of bonuses and offers, only with your consent.
• Responsible Gaming: To identify signs of addiction and provide timely assistance.

Sona102 uses industry-leading technology to protect your data. Our servers are hosted in internationally certified data centers with 24/7 security monitoring.

• 256-Bit SSL Encryption: All data transfers are fully encrypted.
• AES-256 Storage Encryption: Stored data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular Security Audits: Third-party experts conduct regular vulnerability assessments.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.

Your data is retained for the duration of your active account and for a legally defined period after account closure. Once that period expires, your data is securely deleted.

Sona102 never sells your personal data. However, limited information may be shared with trusted third parties where necessary to deliver our services.

Privacy agreements are in place with all third parties. They may only use your data for specified purposes and are prohibited from sharing it with any other party.

Sona102 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Performance Cookies: For monitoring website speed and performance.
• Analytics Cookies: To understand user behavior — with your consent.

You can disable non-essential cookies through your browser settings. Please note that some features may not function properly if you do so.

Every sona102 user has full control over their own data. You can exercise any of the following rights at any time.

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You can update any information that is incorrect or out of date.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used in certain cases.
• Data Portability: You may request a copy of your data at any time.
• Right to Object: You may object to your data being used for specific purposes.

To exercise these rights, email us at support@sona102.ws. We'll respond within 30 days.

Sona102 strictly does not provide services to anyone under the age of 18. Age verification is mandatory during our registration process.

We do not knowingly collect personal information from anyone under the age of 18. If an account is found to belong to a minor, it will be immediately suspended and all associated data will be permanently deleted.

Sona102 may update this privacy policy from time to time. For any significant changes, you will be notified in advance via your registered email or SMS.

• The date of any changes will be shown at the top of the page as "Last Updated".
• You will be notified at least 14 days in advance of any major changes.
• Continued use of the platform after any policy changes will be considered acceptance of the updated policy.
• Contact support if you'd like to view a previous version.

If you have any questions or complaints about our privacy policy, please reach out to our dedicated data privacy team.

• Email: support@sona102.ws
• Live Chat: 24/7 active support available in Bengali
• Response Time: Typically within 24–48 hours