Gaming is fun — but it stays fun only when you play within limits. sona102 believes every player deserves a safe and responsible gaming experience. All our tools and support are here for you.
Responsible gaming means treating gaming as a source of entertainment — not a source of income. At sona102, this has been our philosophy from day one. The mental wellbeing and financial safety of every player is our top priority.
Online gaming is fun, exciting, and social — but when it gets out of hand, it can become a serious problem. Responsible gaming comes down to knowing your limits, sticking to them, and reaching out for help when you need it.
Sona102 is trusted by millions of players across Bangladesh. That's why we don't just offer games — we ensure a safe environment too. Our responsible gaming team works around the clock to make sure no player is harmed.
Remember, winning is never guaranteed in gaming. Before you place a bet, decide how much time and money you're willing to spend — and stick to that decision. That's the foundation of responsible gaming.
Keep in mind: Gaming is entertainment only. Chasing losses by placing bigger bets is a dangerous pattern. If you ever feel this way, take a break immediately.
Gaming addiction doesn't happen overnight — it builds gradually. Early warning signs can appear before things get serious, and recognizing them gives you the chance to act in time. Go through the points below and see how they apply to you.
If gaming is starting to feel more important than your family, work, or studies — or if you keep playing to try to win back what you've lost — that's a warning sign. sona102's support team is here for you.
Caution: Gaming should never be used as a way to pay off debt. If you're betting with borrowed money or funds you can't afford to lose, get help today.
Our responsible gaming team is available around the clock. Reach out any time you need help.
Participation by anyone under 18 is strictly prohibited at sona102. Age verification is mandatory at registration.
The 6 core principles behind sona102's safe gaming commitment
Decide how much you can afford to spend before you start playing — and never go beyond that amount. sona102 lets you set a deposit limit to help you stick to your budget.
Avoid long, unbroken gaming sessions. Take a break every hour. Our session timer lets you know how long you've been playing — making it easier to keep track of time.
Gaming is a form of entertainment, not a way to make money. Focus on the enjoyment, not the winnings. Losses are a normal part of the game — they're not a personal failure.
Ask yourself regularly — is gaming affecting other areas of my life? If it's having a negative impact on your family, work, or health, that's a warning sign.
Never place bets when you're angry, upset, or under the influence. Sound decisions come from a clear state of mind — and that's what makes for a good gaming experience. If you're not in a good headspace, step away.
Let a family member or trusted friend know about your gaming habits. They can often see from the outside when you might need help. Being open is its own form of protection.
Use our free tools to stay in control of your gaming experience
Set a maximum deposit limit — daily, weekly, or monthly. Once set, you cannot exceed that limit. If you want to increase it, a mandatory 24-hour waiting period applies.
Takes Effect ImmediatelySet a session length before you start playing. You'll receive an automatic reminder when your time is up, and you can choose to end the session at that point.
Completely FreeOnce you've lost a set amount, gaming will automatically stop. This protects you from chasing losses and placing bets driven by emotion.
Set from Your AccountNeed a break? Temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or place any bets.
Immediate EffectFor longer-term support, self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully deactivated and all promotional communications will stop.
Activate via SupportAutomatic pop-ups appear at regular intervals to show how long you've been playing and how much you've won or lost — keeping a clear, real-time picture of your time and money in front of you.
Enable from SettingsIf you notice these signs, don't wait to seek help
Spending more than your monthly gaming budget and finding it hard to control.
Repeatedly chasing losses by placing bigger bets to try to win back what you've lost.
Spending less time with family or friends because of gaming, or seeing those relationships suffer.
Losing sleep from late-night gaming sessions, or experiencing negative effects on your physical or mental health.
Gaming is affecting your focus at work or causing you to fall behind on your studies.
Hiding your gaming activity or lying to family and friends about it.
Once you recognize the problem, getting back on track is easier than you think. Just follow these simple steps.
The first and most important step is honestly acknowledging to yourself that gaming is having a negative impact on your life. That's not weakness — it takes real courage.
Go to your sona102 account settings to instantly activate a deposit limit, session limit, or cooling-off period. It's free and takes just a moment.
Reach our responsible gaming team via live chat or at support@sona102.ws. Everything you share is completely confidential — no judgment, ever.
For long-term support, consider the Self-Exclusion option. Use this time away from gaming to recover and regain control.
If needed, speak with a mental health professional or counselor. Our team can point you in the right direction.
Answer the questions below — they'll help you better understand your gaming habits.
If you answered "often" or "always", please reach out to our support team. Asking for help takes courage.
Answers to the most frequently asked questions by players